Infinity Imaging Solutions Phone, Fax & email   MSE partner

Frequently Asked Questions
What is an OEM?
An OEM (Original Equipment Manufacturer) is a company that builds a product that it sells under its own company name and brand. An OEM, such as HP or Epson, will manufacture the product and assign a unique part number to that product. We provide the OEM part number to assist you in finding a compatible cartridge.

What is a compatible cartridge?
There are two types of compatible cartridges: the first type is "compatible" with most Copiers, Fax Machines, Ink Jets, and Printer Ribbons and is brand new, the only difference—it is manufactured by a different company. The second type of compatible cartridge is made from recycled plastic and parts.

What is a remanufactured cartridge?
A remanufactured cartridge is a cartridge that has been recycled to OEM specifications. The process includes inspecting the old cartridge, replacing all worn parts, and print testing the cartridge for quality.

Do compatible or remanufactured cartridges last as long as OEM?
All of our compatible or remanufactured cartridges are manufactured according to OEM specification, and will print the same or greater page yield as their OEM counterpart.

Why should I choose an Infinity product?
INFINITY offers a wide selection of compatible cartridges from "Apple to Xerox." Our compatible toner cartridges are guaranteed to perform as well as the originals and will never void your warranty. In addition, some customized INFINITY Brand products even outperform the originals. All INFINITY Brand toner cartridges come with a manufacturer's 100% warranty that lasts three years from the date of manufacture. If you don't mind paying less for comparable quality, make your next cartridges INFINITY Brand cartridges!

Will a remanufactured cartridge void my machine's warranty?
No! Your manufacturer cannot void your machine's warranty for using cartridges other than theirs. However, it may void your contract if you have a binding agreement to use their supplies.

How does Infinity ensure quality?
All INFINITY cartridges are individually tested during manufacturing and must pass through a Triple Quality Control inspection before they get shipped to you. Our stringent quality standards include testing each component prior to manufacturing, during production, and even after our products are on the shelf.  We even subject our products to extreme conditions such as temperature, atmospheric pressure, humidity, and simulated shipping conditions to ensure the product performs perfectly in every situation, every time. The result is a high performance product that produces darker prints and sharper graphics.